Terms of service
1. Contracting Partner
SH-Promotion GmbH
Schenefelder Str. 17
25596 Wacken
Tel: +49 48 27 / 999 66 666
Fax: +49 48 27 / 999 66 980
E-Mail: festivalstore@wacken.com
Management: Holger Hübner, Thomas Jensen
Commercial Register: HRB 16549 PI
2. Validity of the General Terms and Conditions
2.1 The following General Terms and Conditions, in the version valid at the time of conclusion of the contract, apply exclusively to the business relationship between SH-Promotion GmbH and consumers. SH-Promotion GmbH does not recognize any deviating terms and conditions of the buyer unless SH-Promotion GmbH has expressly agreed to their validity in writing.
2.2 A consumer is any natural person who concludes a legal transaction for a purpose that cannot be predominantly attributed to their commercial or independent professional activity.
3. Conclusion of Contract
3.1 The presentation of the products in the Festival Store does not constitute a legally binding offer, but rather a non-binding invitation to place an order.
3.2 By clicking the ["Order with payment"] button, the customer places a binding order. The contract is only concluded upon our order confirmation via email.
3.3 A prerequisite for certain services (e.g., on-site pickup) is possession of a valid ticket for Wacken Open Air 2025. This condition will be clearly communicated to the customer during the ordering process and is an integral part of the contract. If no valid ticket is available, contract fulfillment is not possible.
3.4 We do not save the contract text. The customer can print or save it before submitting the order.
3.5 The language available for concluding the contract is German.
3.6 The customer can identify and correct input errors before submitting the order using the technical means provided during the ordering process.
4. Payment
4.1 Payment is made via third-party payment providers (e.g., credit card, instant bank transfer, prepayment) specified during the payment process. The terms and conditions of the respective payment service providers apply.
5. Prices
5.1 The stated prices include statutory VAT and other price components.
6. Offsetting and Retention
6.1 The customer may only offset claims that are legally established or undisputed. A right of retention may only be exercised if it is based on the same contractual relationship.
7. Delivery and Processing
7.1 WOA Festival GmbH merchandise can be picked up at the flagship store on the Camping Plaza of Wacken Open Air 2026. A valid ticket is required. SH-Promotion GmbH sells the merchandise on behalf of WOA Festival GmbH.
7.2 Group shirts are produced after receipt of payment and shipped via parcel service. Address and order details are passed on to Textildruck Europa GmbH for this purpose. SH-Promotion GmbH sells these items on behalf of WOA Festival GmbH.
7.3 Locker bookings are handled by Modul Kombinat GmbH. Relevant data is transmitted to them for this purpose. Their general terms and conditions also apply. SH-Promotion GmbH sells this service on behalf of WOA Festival GmbH.
7.4 Tattoo appointments are carried out by Cosmos Nicki Nuzzone. The necessary data for the appointment will be passed on to the partner. SH-Promotion GmbH sells these items on behalf of WOA Festival GmbH.
7.5 Shipping times are stated on the respective product page. If a product is not available, the customer will be informed. We reserve the right to withdraw from the contract if the goods are not available.
7.6 For goods to be picked up on site and services to be provided on site, the customer is required to make use of the respective service or pick up the goods during the festival. If this is not done by the end of the festival, the right to have the service provided expires. The customer’s statutory rights remain unaffected.
8. Retention of Title
8.1 The goods remain the property of the respective supplier until all claims arising from the contract for the supply of goods or services have been paid in full.
9. Liability
9.1 SH-Promotion GmbH is only liable for simple negligence in the event of a breach of essential contractual obligations. Liability is limited to the foreseeable damage typical for the contract.
9.2 SH-Promotion GmbH is liable without limitation for gross negligence and willful misconduct.
9.3 Liability under the Product Liability Act and in the event of injury to life, limb, or health remains unaffected.
10. Data Protection
10.1 Information on the processing of personal data can be found in our privacy policy at: https://festivalstore.wacken.com/datenschutz. This policy also contains information on the transfer of data to third parties and your rights as a data subject.
11. Changes to the Terms and Conditions
11.1 We reserve the right to adapt these Terms and Conditions in the event of changes in the legal situation, supreme court rulings, or market conditions. Changes only apply to future contracts.
12. Severability Clause
12.1 Should any provision be invalid, the validity of the remaining provisions shall remain unaffected. It shall be replaced by the statutory provision that most closely approximates the economic intent.
13. Right of Withdrawal
13.1 Consumers have a statutory right of withdrawal. You can find the information here.
14. Online Dispute Resolution and Consumer Dispute Resolution
14.1 The European Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr
Our email address: festivalstore@wacken.com
14.2 We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
As of: June 10, 2026
